Governance, Analytics and Standards

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Today was the first day of MIT’s Center for Information Systems Research (CISR) sponsors board meeting. CISR is a research program funded by 70+ companies that looks into important strategic management issues facing IT and its leaders. While the center’s name has “information systems” in its name, the groundbreaking research it produces is more about the planning, governance, investment, risk and innovation approaches that add the most to businesses, rather than software or specific technology issues.

To start out the session today, Jeanne Ross posed a simple question to the 50 IT leaders in the audience, who span industries and come from all corners of the globe. The question was in three words, describe what you do to get the most value from IT. The Wordle cloud shows the results, with the largest words representing those words with highest frequency. The top 3 words/themes were:

  1. Governance
  2. Analytics
  3. Standards

My friend Steve Romero will be happy to know that governance was by far the first choice. Honestly, I’m surprised that this would be the top choice as it doesn’t jump out as something that is associated with value. The responses here say otherwise. Maybe it’s because governance is seen as the mechanism to maximize the efficiencies, sharing and standards efforts IT works so hard to develop? I’ve always wondered if treating governance as a separate thing is a good idea as opposed to building the checks and balances into the core processes used to run IT. Like it or not, IT governance is here to stay and there are some good lessons to learn in doing it well and how not to do it.

The second theme is analytics, which isn’t a word according to my spell checker, but it a term I have used plenty of late. It refers to the need to deliver some return on the millions we have spent collecting and storing data. I suspect it has gained more momentum now that many organizations have completed or are nearing completion of large ERP efforts and need to figure out what’s next. Some of it may also be due to the market buzz generated by books like Freakonomics. For some great reading on business analytics, check out John Sviokla and Tom Davenport’s piece on business analytics in healthcare and Diamond’s blog, The Information Advantage.

Standards are everywhere. While the first thought may be about adding value by standardizing laptops or DBMS software, there are some important business process standards that IT can drive. Jeanne has a simple but powerful framework to help companies think about the way that business process standardization will drive the resulting business model.

The most profound thing to me about the responses to this simple question are how, aside from analytics, very few of them focused on things outside of the IT operation. Yes, a few said things like flexibility, agility and competition, but not as many as I would have hoped.

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  • http://www.limsol.com/ Robert Limbrey

    Let’s face it - IT teams perform a terribly complicated job - and they’re not afraid of telling you so. Proper IT Governance is a mechanism of getting out of the weeds, and ensuring that all activities are in line with delivering of effective, cost-efficient IT services.

    Why should it be suprising that IT Executives are struggling to get a strategic view on these key points? Perhaps it might be interesting to examine their backgrounds to find out why…

  • http://www.limsol.com/ Robert Limbrey

    Let’s face it - IT teams perform a terribly complicated job - and they’re not afraid of telling you so. Proper IT Governance is a mechanism of getting out of the weeds, and ensuring that all activities are in line with delivering of effective, cost-efficient IT services.

    Why should it be suprising that IT Executives are struggling to get a strategic view on these key points? Perhaps it might be interesting to examine their backgrounds to find out why…

  • http://www.bazpractice.com Basil Wood

    “Making IT a strategic asset starts with strong leadership.” -IT Savvy

    It is interesting that leadership doesn’t seem to feature in this exercise. I wonder if this was associated with governance. I hope so, because governance is fundamentally about leadership.

    Too often “governance” is associated with management activities. This overwhelms and alienates directors who simply want to perform their role, which is to evaluate, direct and monitor the plans and policies that support the intended operating model.

    “While almost everybody accepts that effective governance of IT is essential, the confusion about governance and management has resulted in directors being unable to perform their role, business leaders being unaware of their role in the demand side and IT leaders trying to cover all of the gaps from their supply side
    perspective.” - Mark Toomey, “Waltzing with the Elephant”

  • http://www.bazpractice.com Basil Wood

    “Making IT a strategic asset starts with strong leadership.” -IT Savvy

    It is interesting that leadership doesn’t seem to feature in this exercise. I wonder if this was associated with governance. I hope so, because governance is fundamentally about leadership.

    Too often “governance” is associated with management activities. This overwhelms and alienates directors who simply want to perform their role, which is to evaluate, direct and monitor the plans and policies that support the intended operating model.

    “While almost everybody accepts that effective governance of IT is essential, the confusion about governance and management has resulted in directors being unable to perform their role, business leaders being unaware of their role in the demand side and IT leaders trying to cover all of the gaps from their supply side
    perspective.” - Mark Toomey, “Waltzing with the Elephant”

  • Steve Romero, IT Governance Ev

    Be still my heart!

    Chris, to say I am “happy to know this” is a monumental understatement. Seeing Governance as the primary concept associated with IT Value is music to my ears. I SO wish I was there. I haven’t been this excited about “governance news” since ISACA’s 2008 survey of 255 non-IT CIO’s. In that study, “realizing value from technology investments” was the primary reason for Enterprise pursuit of advances in IT Governance (supplanting “managing risk” for the very first time).

    I just added a new slide to my IT Governance presentation this morning, based on a clever blog article “10 reasons why governance is like sex” http://bit.ly/aR7mFT. In my comments to that post I noted how infrequently I change my IT Governance presentation. And now I have a SECOND new slide…on the same day!

    One editorial comment: I don’t necessarily believe in treating “governance as a separate thing.” To me, governance is everything.

    Thanks for the great post Chris. (I’m going to read this one again and again.)

    Steve Romero, IT Governance Evangelist
    http://community.ca.com/blogs/theitgovernanceevangelist/

  • Steve Romero, IT Governance Evangelist

    Be still my heart!

    Chris, to say I am “happy to know this” is a monumental understatement. Seeing Governance as the primary concept associated with IT Value is music to my ears. I SO wish I was there. I haven’t been this excited about “governance news” since ISACA’s 2008 survey of 255 non-IT CIO’s. In that study, “realizing value from technology investments” was the primary reason for Enterprise pursuit of advances in IT Governance (supplanting “managing risk” for the very first time).

    I just added a new slide to my IT Governance presentation this morning, based on a clever blog article “10 reasons why governance is like sex” http://bit.ly/aR7mFT. In my comments to that post I noted how infrequently I change my IT Governance presentation. And now I have a SECOND new slide…on the same day!

    One editorial comment: I don’t necessarily believe in treating “governance as a separate thing.” To me, governance is everything.

    Thanks for the great post Chris. (I’m going to read this one again and again.)

    Steve Romero, IT Governance Evangelist
    http://community.ca.com/blogs/theitgovernanceevangelist/

  • Aj

    yes it works - just finished this book - Glitch - the hidden impact of faulty software - ALL about governance, value and risk mitigation

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