Professional Identity Online - Are You a Dog?

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Peter Steiner published his infamous “On the Internet, nobody knows you’re a dog” cartoon in 1993.  This mental image for me was just a joke - until recently.  For the most part, you know the people who email you, link up with on Facebook or LinkedIn.  Those you don’t recognize, you just write off as spam or a mistake.

Today, Twitter is buzzing with an expose penned by John C. Dvorak, of PC Mag editorial rant fame, in which he questions the background and credentials of the new US CIO, Vivek Kundra.  In it, he raises serious questions about Kundra’s education, work experience, technical expertise and even criminal record.  Wow.

There have been many public examples of fraudulent resumes over the years - from corporate execs to college football coaches. Unfortunately, this is nothing new.  What is newer, is the layers of anonymity that the Internet and social media provides would-be dogs.

Social Media Identity

Earlier this year, I started the CIO Twitter Dashboard to track Chief Information Officers using Twitter.  Since there wasn’t a single list of CIOs or any role out there, I used many of the great 3rd party apps and mashups to seek out new people for the list (see Twellow, WeFollow and Mr. Tweet).  Along the way, I’ve learned a lot (see more here) about how people describe themselves in the short Twitter bios and longer LinkedIn and corporate resumes.  Some observations:

  • Almost all Internet lists allow people to self-identify.  In other words, if you say you are a CIO, then you are.
  • Many people are very liberal in using the term “CIO” to describe their role.  In several cases, upon further digging, individuals were really consultants to a CIO or consider them CIO-level consultants without any stated job references.
  • Some describe their role in a 1-5 person startup as the “CIO,” when they may just be the guy/gal buying a few servers.  There is very little in the way of company description linked into any of the social lists out there with the exception of LinkedIn and a few others.
  • When trying to figure out who someone is, it’s best to triangulate using multiple sources.  For example, when I add someone to the CIO Twitter Dashboard, I may start with Twellow but also check LinkedIn, corporate web sites and popular CIO media sites.

All of this has been somewhat academic as I continue to build this list.  However, because of the interest in the list and the CIO Dashboard blog, I was asked to participate in the formation of an industry group of CIOs.  This group was the brainchild of an enterprising guy who used Twitter and other social media channels to identify people he thought would have something to contribute to a discussion about CIO leadership and gaps in the industry (conferences, education, forums, etc.).  Because he used on-line channels to identify possible participants, the group was diverse and global.  Because of politics and other factors beyond my understanding, the group imploded.  Best I can understand, it was because the organizers could not get comfortable that they had a group of real CIOs and IT leadership practitioners versus a bunch of pretenders.

Two questions I ask myself as a result:

  • How far should you go in vetting your professional relationships made on-line?  For example, is it appropriate to call someone’s workplace and ask for them without prior agreement?
  • What does it mean when you can’t find many/any on-line references to an individual?  What if this individual is in the IT profession?

Independent Professional Identity Verification

In the wake of the “ghost Tweeting” controversy of a few months ago and its opponents, Twitter added the ability to have your name verified so that people would know that @TheRealShaq is really THE Shaq we know and love.  Several other start-ups are also dancing around this need and provide social media username checking and social media identity theft.

What is needed, however, is an independent service that provides identity verification that can be used across all on-line sites and services.  Sort of like an “Intel Inside” - a recognizable and trustworthy independent brand.  Sounds like a great opportunity for LinkedIn, RSA, Norton, or PayPal (or many others).

Let’s remove these concerns so we can focus on learning and building better, more productive business relationships.

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  • http://elliotross.wordpress.com Elliot Ross

    Very well stated and all too true

    However - if I may point out one issue that I have!

    To be blunt - I am not a CIO - period. I am simply an IT Manager in the Small to Medium Enterprise - my BIO points it out - LinkedIn / Twitter / Blog - where ever

    However - “on-line” I do subscribe to, follow, and just downright listen to what I call the “big-kids” the VP and CIO (even CFO/CEO) level folk that are out there.

    Simply because while the scale is so much smaller, as the individual tasked with IT strategy, IT costing etc etc - I have many of the same issues - just with less scale!

    And learning the practices that have helped larger organizations - in many cases I have been able to utilize bits and pieces at my scal to improve my own operations.

    Thank you & Best Regards!

    Elliot

  • http://elliotross.wordpress.com Elliot Ross

    Very well stated and all too true

    However - if I may point out one issue that I have!

    To be blunt - I am not a CIO - period. I am simply an IT Manager in the Small to Medium Enterprise - my BIO points it out - LinkedIn / Twitter / Blog - where ever

    However - “on-line” I do subscribe to, follow, and just downright listen to what I call the “big-kids” the VP and CIO (even CFO/CEO) level folk that are out there.

    Simply because while the scale is so much smaller, as the individual tasked with IT strategy, IT costing etc etc - I have many of the same issues - just with less scale!

    And learning the practices that have helped larger organizations - in many cases I have been able to utilize bits and pieces at my scal to improve my own operations.

    Thank you & Best Regards!

    Elliot

  • Chris Curran

    Great points, Elliot. Don’t get me wrong - I’m not saying that those without a title or scale should not be able to participate fully in the online (or offline) discussion. If that were true, I would be out of a job!

    My only wish is for honesty - in absence of that, some kinds independent validation of identity.

    -Chris

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  • http://www.linkedin.com/in/neilpearce Neil

    Chris

    I think Elliot makes a good point. I also am not the CIO of my organisation but I am a senior IT executive in a very large organisation with revenues over $80BN and 500,000 employees. I don’t describe myself as the CIO in my LinkedIn profile but do subscribe to Groups for CIO’s and have CIO as one of the tags in my Twitter profile. However, I have not asked to join the CIO dashboard because I am not the CIO for my organisation.

    The challenge is I feel I have something to contribute to the community and debate yet I don’t have the offical title. What to do? How do we define those that can be classed as CIO in online communities? Is it that their job title must state it? Is it that they must have the ultimate accountability for IT in their organisation? Should it be determined by the budget you are responsible for or the complexity that you deal with?

    Interestingly one of my junior project managers left the company a few months back to become the “CIO” of a small firm of 200 employees. He was granted access to a CIO Group on LinkedIn and I was not! He was being honest and I am being honest but with differing results.

    Clearly there are no easy answers and I am not sure if you can come up with a foolproof list of qualifying criteria but I do appreciate the fact that you care and want to deal with those who are simply pretending.

    Thanks

    Neil

  • http://www.linkedin.com/in/neilpearce Neil

    Chris

    I think Elliot makes a good point. I also am not the CIO of my organisation but I am a senior IT executive in a very large organisation with revenues over $80BN and 500,000 employees. I don’t describe myself as the CIO in my LinkedIn profile but do subscribe to Groups for CIO’s and have CIO as one of the tags in my Twitter profile. However, I have not asked to join the CIO dashboard because I am not the CIO for my organisation.

    The challenge is I feel I have something to contribute to the community and debate yet I don’t have the offical title. What to do? How do we define those that can be classed as CIO in online communities? Is it that their job title must state it? Is it that they must have the ultimate accountability for IT in their organisation? Should it be determined by the budget you are responsible for or the complexity that you deal with?

    Interestingly one of my junior project managers left the company a few months back to become the “CIO” of a small firm of 200 employees. He was granted access to a CIO Group on LinkedIn and I was not! He was being honest and I am being honest but with differing results.

    Clearly there are no easy answers and I am not sure if you can come up with a foolproof list of qualifying criteria but I do appreciate the fact that you care and want to deal with those who are simply pretending.

    Thanks

    Neil

    • Chris Curran

      Thanks Neil. Totally agree with your points and good questions. I think the key to this is transparency. If a small group or larger online community of senior IT and business leaders see that someone like you is an IT exec for a specific and well-known company, it should be instant credibility. If they just see a bio on Twitter and you don’t know what firm someone works for, it’s a lot harder to build credibility. Even better would be some 3rd party reference or validation that someone is who they say they are.

      Another angle to this is to have colleagues on the real world vouch for you in the online world and build credibility that way.

      This is a very interesting topic and I’m glad to get your thoughts.

      -cc

  • http://www.keywordcommunication.com Amy Dean

    Great post Chris! I think Twitter and others can verify accounts until the cows come home, which is necessary to expose fakes, but we’ll never really know if someone is ghost tweeting, unless a disgruntled ghost reveals the sham. Ultimately, in the realm of ghost tweeting, perception is reality. If someone thinks you’re keeping it real, even if you’re not, you’re real, and vice versa. It’s been interesting to see the media freely quoting the tweets of celebrities without the thought of ghost tweeting. If the media isn’t concerned about ghost tweeting, should the rest of us be? I guess it comes down to what is Twitter? Is it an extension of print or a broadcast channel? It’s one thing to write a quote for a press release for your client, it’s another thing to pretend to be them on the radio.

  • http://www.keywordcommunication.com Amy Dean

    Great post Chris! I think Twitter and others can verify accounts until the cows come home, which is necessary to expose fakes, but we’ll never really know if someone is ghost tweeting, unless a disgruntled ghost reveals the sham. Ultimately, in the realm of ghost tweeting, perception is reality. If someone thinks you’re keeping it real, even if you’re not, you’re real, and vice versa. It’s been interesting to see the media freely quoting the tweets of celebrities without the thought of ghost tweeting. If the media isn’t concerned about ghost tweeting, should the rest of us be? I guess it comes down to what is Twitter? Is it an extension of print or a broadcast channel? It’s one thing to write a quote for a press release for your client, it’s another thing to pretend to be them on the radio.

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